Deep Cleaning Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Belsize Park provides professional cleaning services to residential and commercial clients within its service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or organisation purchasing cleaning services.

Company means the cleaning service provider trading as Deep Cleaning Belsize Park.

Services means any cleaning or related services supplied by the Company to the Client.

Premises means the property or properties at which the Services are to be carried out.

Booking means a confirmed order for Services accepted by the Company.

2. Scope of Services

The Company provides deep cleaning and related services within its designated service area, including intensive internal cleaning, end of tenancy cleaning, move in and move out cleaning, and other specialist cleaning work as agreed in writing. The specific Services to be provided will be confirmed at the time of Booking, together with the address of the Premises and any particular requirements notified by the Client.

Any illustrative descriptions of Services, cleaning checklists or verbal estimates are for guidance only and do not form part of the contract unless expressly agreed by the Company in writing.

3. Booking Process

3.1 Bookings may be requested by the Client through the Company’s online forms or other approved communication channels. A Booking is only confirmed when the Company issues a written confirmation of the appointment, date, time, location and indicative price, and where applicable, has received any required deposit.

3.2 The Client is responsible for providing accurate information regarding the size and condition of the Premises, access arrangements, parking availability and any special requirements, such as areas of heavy soiling, pet contamination or delicate surfaces.

3.3 The Company reserves the right to amend or decline a Booking where the information provided is incomplete, inaccurate or suggests that the work required falls outside the normal scope of the Company’s Services.

3.4 Any requested changes to a confirmed Booking, including time, date, duration or scope, are subject to the Company’s availability and may result in a revised price. Changes will only take effect once confirmed by the Company.

4. Access and Client Obligations

4.1 The Client must ensure that the Company’s operatives have safe and reasonable access to the Premises at the agreed time, including any necessary keys, entry codes or permission from building management where applicable.

4.2 The Client must provide running water, electricity, adequate lighting and safe working conditions at the Premises while the Services are carried out.

4.3 The Client must ensure that any fragile, valuable or sentimental items are safely stored away before the start of the Services. The Company will take reasonable care but cannot accept responsibility for items left in vulnerable positions or not clearly disclosed as high value.

4.4 If access is not available at the agreed time, or the environment is unsafe for work, the Company may charge a call-out fee or treat the appointment as a late cancellation in accordance with the cancellation terms below.

5. Pricing and Quotations

5.1 Prices are typically based on the size and condition of the Premises, the type of Services requested and the estimated time required. Any quotation provided before inspection of the Premises is an estimate only and may be adjusted where the actual condition of the property differs materially from that described by the Client.

5.2 Where the Company attends the Premises and considers that the work required is significantly more extensive or hazardous than originally indicated, the Company will inform the Client and may either propose a revised price or decline to proceed with the Services.

5.3 All prices are quoted in pounds sterling (GBP). Where applicable, any taxes, charges or additional fees will be identified in the quotation or Booking confirmation.

6. Payments

6.1 The Company may require full or partial payment in advance as a condition of confirming the Booking. Any required deposit will be communicated during the booking process.

6.2 Unless otherwise agreed in writing, payment of the remaining balance is due on completion of the Services at the Premises. The Company accepts the payment methods notified to the Client at the time of Booking.

6.3 Where payment is not made on completion, the Company reserves the right to issue an invoice payable within a specified period. Failure to pay within this period may result in interest being charged on the outstanding balance and may lead to suspension of further Services.

6.4 For commercial Clients, specific payment terms may be agreed in advance. Any such terms will apply in place of the general payment provisions in this section, but only to the extent clearly stated in writing.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a Booking by giving the notice period specified by the Company at the time of Booking. If sufficient notice is provided, any deposit already paid may be applied to a new appointment or refunded, as set out in the Booking confirmation.

7.2 If the Client cancels or reschedules with less notice than required, fails to provide access to the Premises at the agreed time, or otherwise prevents the Company from carrying out the Services, the Company may charge a cancellation fee. This may be equivalent to some or all of the quoted price, reflecting the time reserved and costs incurred.

7.3 The Company will make reasonable efforts to attend all confirmed Bookings on time. However, the Company reserves the right to cancel, postpone or amend a Booking due to circumstances beyond its control, including severe weather, transport disruptions, staff illness, safety concerns or emergencies at the Premises. In such cases, the Company will offer an alternative appointment. Any prepayments for cancelled appointments will either be transferred to the new booking or refunded if the Client does not wish to reschedule.

8. Standards of Service and Complaints

8.1 The Company aims to provide Services with reasonable care and skill, in line with industry standards for deep cleaning and in accordance with the details agreed at the time of Booking.

8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, and in any event within a short period following completion of the work. The Company may request photographic evidence and a clear description of the issue.

8.3 Where the Company, acting reasonably, accepts that part of the Services was not provided with reasonable care and skill, the Company may, at its discretion, offer a partial refund, credit, or re-clean of the affected area. Any remedial work must be arranged within a reasonable time and is subject to the Company having clear access to the Premises.

9. Client Property and Keys

9.1 Where keys or access devices are provided by the Client, the Company will take reasonable steps to safeguard them and will use them only for the purposes of providing the Services.

9.2 The Company will not be liable for any loss where keys or devices are provided through third parties or left in unsecured locations at the Client’s request.

10. Liability

10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

10.2 Subject to the above, the Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, loss of opportunity or loss arising from delays, provided the Company has used reasonable care and skill in delivering the Services.

10.3 The Company’s total liability for any damage to the Client’s property arising from the provision of Services shall not exceed the amount paid by the Client for the relevant Booking, except where otherwise required by law.

10.4 The Company will not be liable for pre-existing damage, wear and tear, defects in materials or surfaces, or damage arising from the use of cleaning products requested by the Client against the advice of the Company.

10.5 The Client is responsible for notifying the Company in advance of any surfaces, finishes or items that are particularly delicate or unsuitable for standard cleaning methods. If such information is not provided, the Company will not be liable for any resulting damage, provided reasonable care has been taken.

11. Waste Handling and Environmental Regulations

11.1 The Company complies with relevant UK waste and environmental regulations when carrying out cleaning and waste handling activities at the Premises.

11.2 General domestic waste generated as part of the cleaning process will usually be consolidated and left in the Client’s designated waste area, for example internal bins or external household waste containers, unless otherwise agreed in advance.

11.3 The Company does not normally undertake removal or transport of large volumes of waste, bulky items, construction debris, hazardous materials, clinical waste, sharps, asbestos, or any waste streams requiring specialist licenses, unless such services are explicitly agreed and lawfully permitted.

11.4 The Client is responsible for informing the Company of any known hazards at the Premises, including the presence of sharps, biological contaminants, mould, or hazardous substances. The Company reserves the right to withdraw Services or adjust pricing and procedures where specialist handling is required.

11.5 The Client remains responsible for ensuring that all waste left on site after the Services are completed is disposed of in accordance with local authority arrangements and applicable legislation, except to the extent otherwise agreed in writing.

12. Health and Safety

12.1 The Company will take reasonable steps to protect the health and safety of its operatives and others present at the Premises while the Services are being delivered.

12.2 The Client must not ask the Company’s operatives to undertake any task that is unsafe, illegal, or outside the scope of the agreed Services.

12.3 If at any time the Premises are considered unsafe, unsanitary to a degree requiring specialist biohazard handling, or otherwise unsuitable for work, the Company may suspend or cancel the Services, and a charge may apply to cover time and travel.

13. Insurance

13.1 The Company maintains insurance cover appropriate for its cleaning activities. Details of insurance cover may be made available to Clients upon reasonable request.

13.2 The Client is responsible for maintaining appropriate buildings and contents insurance for the Premises and for informing their insurer that professional cleaning services will be carried out, if required by their policy.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data about the Client only where necessary to arrange and provide the Services, manage Bookings and payments, handle enquiries and meet legal or regulatory obligations.

14.2 Personal information will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties.

15. Force Majeure

15.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including extreme weather, public transport disruption, strikes, lockouts, power failures, accidents, public health restrictions or acts of government.

16. Changes to Terms and Conditions

16.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of the Client’s Booking will apply to that Booking.

16.2 Updated Terms and Conditions will be made available by the Company and may apply to future Bookings once notified or published.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Booking with the Company.

By confirming a Booking with Deep Cleaning Belsize Park, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.